FAQ

We are located in Downtown Celebration, right across the street from Starbucks. Visit our appointment page for more detailed location information!

Absolutely! Your glasses and contact lens prescriptions are uploaded to your patient portal the day of your exam.

It is strongly recommended that you have a dilated eye exam at least once a year. However, health conditions like diabetes, hypertension, high cholesterol, or heart disease can impact the eyes, so we recommend you have more than one dilated eye exam a year.

Photos of the back of the eye cannot replace dilation. Without dilation, we are not able to see the structures in front of the retina, such as the vitreous gel that fills the eye and the lens.

If it’s your child’s first eye exam—we strongly recommend they have a dilated eye exam. Dilation is important to determine if there are any inherited diseases that can affect your child’s vision. It is also important to accurately assess refractive error, which, if uncorrected, can lead to difficulties in school.

Yes! It is always preferred to have your eyes dilated the day of the exam. But as long as you return within 4 weeks of your exam, there is no fee.

Yes! Dilation only affects your near vision for a couple of hours. So, as long as you wear your normal corrective lenses for distance, you can safely drive.

You can visit our Insurance & Payment information page to view the list of insurance plans that we accept.

There are a few reasons this may have happened:

• There may have been an error processing your bill, and if we discover that we have made a mistake, our team will get in touch with you as soon as possible.
• Your insurance may have denied something, or you may not have met your deductible.

We pride ourselves on providing high-quality eyewear and state-of-the-art technology. We also give you the option of applying the latest tints and coatings, which can help relieve eye strain from digital device use.

We offer extra testing that’s not covered by insurance, such as photos of the back of the eye, optical coherence tomography, and even antioxidant screenings.

These extra tests are done for screening purposes to help us catch early signs of eye diseases that cannot be easily seen. We will perform more extensive medical testing if we find something through these screening tests.

Your glasses are custom-fit and ordered for you personally. Due to the custom nature of the eyeglass process, we do not offer a return policy. However, if you are unhappy or having problems, we absolutely want to know.

We ask that you give yourself 2 weeks to adjust to your new frames.